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Online return request policies & information
Your order must have been purchased from HP.com, either through the
HP Online Store
, or by phone.
Return requests must be placed within 30 days after the delivery date.
We currently accept all items under $500 except for gift cards and opened software.
Please call 1-888-650-1544 if you have one of the following:
A lost or stolen item
Your item has been damaged in transit
You’ve received the wrong item
You’ve received an incorrect quantity
For Account or Case managed orders, please contact your Account or Case Manager.