Online Returns

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Online return request policies & information


  • Your order must have been purchased from HP.com, either through the HP Online Store, or by phone.
  • Return requests must be placed within 30 days after the delivery date.
  • We currently accept all items under $250 except for gift cards and opened software.
  • Please call 1-888-650-1544 if you have one of the following:
    • An exchange
    • A lost or stolen item
    • Your item has been damaged in transit
    • You’ve received the wrong item
    • You’ve received an incorrect quantity
  • For Account or Case managed orders, please contact your Account or Case Manager.